Returns & Quality Guarantee
At Gravia™, we take pride in the craftsmanship of our restorative wellness tools. Each Signature Weighted Pod undergoes a rigorous quality inspection before shipment to ensure it meets our standards for luxury and performance.
30-Day Quality Assurance
We offer a 30-day return policy specifically for items that are received in a damaged or defective state. If your Gravia™ mask arrives with any structural faults or transit damage, we are committed to making it right.
Eligibility for a Return
To be eligible for a replacement or refund, please ensure the following:
-
Timeframe: You must contact us within 30 days of receiving your delivery.
-
Condition: The item must be in the same condition that you received it—unworn, unused, and in its original premium packaging.
-
Proof of Purchase: You must provide the order number and email address used for the purchase.
How to Initiate a Return
To maintain our professional standards, all returns must be authorized by our support team:
-
Contact Us: Please reach out to our team through our Contact page and with a description of your claim and an email address that we can contact you through.
-
Provide Images: Attach clear photos or a short video demonstrating the damage or defect. This allows our team to verify the issue with our logistics partners.
-
Review: Our team will assess your claim within 72 hours. Once approved, we will provide instructions for your replacement or refund.
Refunds & Replacements
Once your return is inspected and approved, we will automatically process your choice of a full refund to your original payment method or a complimentary replacement. Please allow 5-10 business days for the refund to reflect in your account.
